Policy

Returns Policy

Last updated: April 18, 2026

1. Return Eligibility

Return requests must be raised promptly after delivery. Returned items should remain unused, in original packaging, and in resalable condition unless there is a verified manufacturing issue.

2. Non-Returnable Items

Customized, branded, or made-to-specification products are generally non-returnable, except in case of confirmed damage, mismatch, or manufacturing defect.

3. Return Process

To initiate a return, email us with order details, photos, and issue description. Our team will review and provide next steps for pickup, replacement, or approved return.

4. Refunds and Replacements

Approved refunds or replacements are processed after quality inspection and verification. Processing timelines may vary based on payment method and destination.

5. Damaged or Incorrect Items

If products arrive damaged or incorrect, notify us immediately at info@puspajutebags.comwith clear supporting photos for faster resolution.